Compare the measurements listed on the product page with your luggage, travel documents, shoes, bottle, or accessories. If a measurement is missing, contact us with the item name.

Look for the shipping confirmation associated with your order. If you need help locating it, send us your order number and checkout email.

Contact us as soon as possible. Whether a change is possible depends on the status of the order.

Contact us with the order number and the name of the affected item. Photos of the item and packaging can help us review the issue.

Follow the care directions for the specific product. If you are unsure about a cleaning method for woven materials, textiles, coated surfaces, or other materials listed for your item, contact us before using it.

Check the product listing for selectable options and review your selection in the cart before checkout. Product photos can show accessories used for styling. Check the listing for the pieces included with your order.

Check the delivery address on your order and any delivery notes from the carrier. Look at your usual delivery location or ask building staff if applicable. If the parcel is still missing, contact us with the order and tracking details.

Contact us for the applicable return destination and instructions before sending your parcel. The business address identifies the company, and your return instructions specify where the parcel should go.

Review the order summary for quantity, discounts, shipping, and any applicable taxes. If you are unsure about a posted charge, send us the order reference and the amount in question.

Compare the listed internal or external dimensions, as applicable, with your passport, chargers, shoes, or bottle. If you need a measurement that is missing from the listing, contact us before ordering.

Review the delivery estimate shown for your order. If your departure date is close, contact us before purchasing so we can clarify the information available. Delivery questions should include your destination and the product name.