Contact Us
How can we help?
Contact us for product measurements, order updates, delivery questions, or help with a return. For an existing order, include the order number, the email used at checkout, and a short description of what happened. Please keep passwords, verification codes, and full payment details out of your message.
Before you order
Send the product name or link along with the measurements or material details you want to check. For fit questions, include the dimensions of your luggage or the belongings you want to carry so we can identify which listing details are relevant.
After you order
For a delivery question, include any tracking reference and the last status you saw. For a missing, damaged, or incorrect item, tell us which item is affected and whether the rest of the order arrived. Photos of the item and outer packaging can help with the review.
Returns and privacy requests
For return instructions, tell us which item you want to return and why. For a privacy request, describe the information or account involved. We may ask for additional information to locate your order or verify a privacy request.
Business information
- Store
- quapngβ’
- Company
- Shanghai Chenyuehui Technology Co., Ltd.
- Owner
- Ma Yiling
- Business address
- 5th Floor, Building 7, No. 3601 Dongfang Road, Pudong New Area, Shanghai, China
- Customer service hours
- 8:00 AM β 10:00 PM Daily
- Phone
- 00852-7234647
- service@quapng.com